Privacy Policy - Sparklyn Cleaning, All rights reserved

Privacy Policy
Last updated: 7 October 2026
Sparklyn Cleaning Limited respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you use:
The Sparklyn mobile application;
Our website at https://sparklyncleaning.co.uk/;
Our booking and cleaning services; or
Our customer support and communication services.
Please read this Privacy Policy carefully so that you understand how we handle your personal information.

Who we are
The organisation responsible for your personal information is:
Sparklyn Cleaning Limited
406 Brighton Road
South Croydon
London
CR2 6AN
United Kingdom
For privacy questions or requests, you can contact us at:
Email: info@sparklyncleaning.co.uk
You can also contact our booking team at:
Email: booking@sparklyncleaning.co.uk
Telephone: 020 3759 0937
Alternative telephone: 07495 655437
Sparklyn Cleaning Limited is the data controller for personal information that we process for our own business purposes.
What personal information we collect
The information we collect depends on how you use Sparklyn.
2.1 Account and identity information
When you create or use a Sparklyn account, we may collect information such as:
your name;
email address;
telephone number;
account credentials or authentication information;
profile information; and
information you provide when communicating with us.
2.2 Booking information
When you make or manage a booking, we may collect:
the cleaning service you select;
booking date and time;
duration of the requested service;
booking status;
service preferences;
information needed to fulfil the booking;
booking history; and
communications relating to your booking.
2.3 Address and location information
To provide cleaning services, we may collect and process the address where a service is to be performed.
This may include:
property address;
postcode;
saved addresses;
a preferred or default address; and
location information where you choose to provide it through the application.
We use this information to help provide and manage bookings and to enable the relevant service to be delivered.
We do not use location information for unrelated purposes.
2.4 Photos, images and other uploaded content
Sparklyn may allow users to upload photographs or other content in connection with the service.
For example, you may provide an image to help communicate information about a cleaning requirement.
We process uploaded content for the purpose for which you provide it, including providing and managing our services, communicating about bookings and supporting customers.
You should avoid uploading unnecessary personal or sensitive information.
2.5 Messages and communications
If you use Sparklyn’s communication features, we may process information contained in:
text messages;
booking-related communications;
support communications;
voice notes or audio messages, where those features are available; and
other content that you choose to send through the application.
We use this information to facilitate communication, provide customer support, manage bookings and maintain the security and operation of the service.
2.6 Payment information
Where payment functionality is available, payments may be processed through third-party payment service providers.
We do not intend to store complete payment card numbers or card security codes on Sparklyn’s own systems.
Payment providers may collect and process payment information directly in accordance with their own privacy policies.
Important: this section should be updated if Sparklyn introduces or changes payment providers or payment functionality.
2.7 Technical and device information
When you use our application or website, certain technical information may be processed as necessary to operate and secure the service.
This may include information such as:
device type;
operating system;
application version;
IP address;
technical logs;
error and diagnostic information; and
information relating to the security and performance of the application.
The exact information collected may depend on the device, operating system and third-party services used by the application.
How we use your personal information
We use personal information for purposes including:
creating and managing your Sparklyn account;
providing cleaning services;
processing and managing bookings;
communicating with customers and service providers;
providing customer support;
managing saved addresses and booking preferences;
processing payments where applicable;
providing and maintaining the Sparklyn application;
authenticating users;
protecting accounts and preventing unauthorised access;
detecting, investigating and preventing fraud, abuse or security incidents;
maintaining and improving the reliability and performance of our services;
handling complaints and enquiries;
complying with legal and regulatory obligations; and
establishing, exercising or defending legal claims where necessary.
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless we have a lawful basis to do so and provide any additional information required by law.
Our lawful bases for processing
Under applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, we rely on one or more lawful bases for processing personal information.
Depending on the circumstances, these may include:
Contract
We may process information where it is necessary to provide the services you have requested, including creating an account, managing a booking and providing customer support.
Legal obligation
We may process information where necessary to comply with a legal or regulatory obligation.
Legitimate interests
We may process information where necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
Examples may include:
maintaining and securing our systems;
preventing fraud and abuse;
improving our services;
managing business operations; and
establishing or defending legal claims.
Consent
Where we rely on consent, we will ask for your consent where required and you may withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Who we share personal information with
We may share personal information with organisations that help us operate Sparklyn and provide our services.
Depending on how you use Sparklyn, these may include:
cleaning professionals or service providers involved in fulfilling a booking;
technology and hosting providers;
authentication and identity service providers;
cloud storage and infrastructure providers;
communication and customer-support providers;
payment service providers, where applicable;
security, fraud-prevention and monitoring providers;
professional advisers such as accountants, insurers or legal advisers; and
government, regulatory or law-enforcement authorities where we are legally required or permitted to do so.
We require service providers that process personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.
We do not sell your personal information.
Firebase and other technology providers
The Sparklyn application uses third-party technology services to help provide, secure and operate the application.
These services may process technical information and other personal information on our behalf, depending on the functionality being used.
For example, Sparklyn uses Firebase services provided by Google for application-related functionality.
Third-party providers may process information in countries outside the United Kingdom. Where applicable, we will use appropriate legal safeguards for international transfers as required by applicable data protection law.
Third-party providers may also have their own privacy policies governing information they process.
International transfers
Some of our technology and service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.
These safeguards may include an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The period for which information is retained depends on:
the type of information;
why we collected it;
whether you continue to use our services;
our legal and regulatory obligations;
accounting and record-keeping requirements;
the need to resolve disputes; and
the need to establish, exercise or defend legal claims.
When personal information is no longer required, we will delete it or securely anonymise it where appropriate.
Retention periods should be reviewed and documented by Sparklyn for each major category of information before this policy is published.
Account deletion
You may request deletion of your Sparklyn account and associated personal information.
Where account deletion is available within the Sparklyn application, you can use the account deletion functionality provided there.
You may also contact us using:
info@sparklyncleaning.co.uk
When we receive a valid deletion request, we will process it in accordance with applicable data protection law.
Some information may need to be retained where we have a legal obligation or legitimate legal reason to do so, such as information required for accounting, tax, fraud prevention, dispute resolution or establishing, exercising or defending legal claims.
Where information must be retained, it will be retained only for the applicable purpose and period.
Your data protection rights
Depending on the circumstances and applicable law, you may have rights including:
the right to access your personal information;
the right to correct inaccurate or incomplete information;
the right to request deletion of your personal information;
the right to request restriction of processing;
the right to object to certain processing;
the right to data portability in applicable circumstances;
the right to withdraw consent where processing is based on consent; and
rights relating to automated decision-making and profiling where applicable.
These rights are not absolute and may be subject to legal exceptions.
To exercise your rights, contact:
info@sparklyncleaning.co.uk
We may need to verify your identity before completing certain requests.
Direct marketing
Where we send marketing communications, we will do so in accordance with applicable law.
Where consent is required, we will obtain it before sending the relevant marketing communications.
You can ask us to stop sending marketing communications at any time.
You can contact us at:
info@sparklyncleaning.co.uk
Service-related communications, such as booking confirmations, important account notices and security messages, are not treated as marketing communications.
Security
We take reasonable technical and organisational measures designed to protect personal information against:
unauthorised access;
unauthorised disclosure;
accidental loss;
destruction; and
unauthorised alteration.
Access to personal information is restricted to people and service providers who need it for legitimate business or service purposes.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Children’s privacy
Sparklyn is a cleaning-services application intended for customers and service providers and is not directed at children.
We do not knowingly seek to collect personal information from children.
If you believe that a child has provided personal information to us, please contact us at:
info@sparklyncleaning.co.uk
We will take appropriate steps to investigate and, where appropriate, delete the information.
Cookies and similar technologies
Our website may use cookies or similar technologies that are necessary for the website to function and, where applicable, to understand website usage or improve our services.
Where applicable, non-essential cookies will be used in accordance with applicable cookie and data protection requirements.
Further information about cookies may be provided through our website’s cookie notice or cookie settings.
Third-party websites and services
Our website or application may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of third-party websites or services.
We recommend that you read the privacy notice of any third-party service before providing personal information to it.
Automated decision-making
We do not intend to make decisions about you based solely on automated processing that produce legal or similarly significant effects.
If this changes, we will provide the information required by applicable data protection law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
changes to our services;
changes to our technology;
changes to how we process personal information;
changes to legal or regulatory requirements; or
other operational changes.
When we make material changes, we will take reasonable steps to make the updated policy available to you and, where required, notify you through the application, website or another appropriate method.
The “Last updated” date at the top of this Privacy Policy indicates when it was most recently revised.
Complaints
If you have concerns about how we use your personal information, please contact us first:
Sparklyn Cleaning Limited
406 Brighton Road
South Croydon
London
CR2 6AN
United Kingdom
Email: info@sparklyncleaning.co.uk
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information about making a complaint is available from the ICO at:
https://ico.org.uk/make-a-complaint/
Contact us
If you have questions about this Privacy Policy or how Sparklyn handles your personal information, please contact:
Sparklyn Cleaning Limited
406 Brighton Road
South Croydon
London
CR2 6AN
United Kingdom
Email: info@sparklyncleaning.co.uk
Booking: booking@sparklyncleaning.co.uk
Telephone: 020 3759 0937
Alternative telephone: 07495 655437